Live chat

[Ceejay2]

Hi I was wondering if someone could help me. I’m looking to upgrade two phones on my account. I’d like to speak to someone as the handsets I’ve selected - they are cheaper elsewhere. I’d like to know if they can price match and if not, I’d like the PAC codes.
I’m hearing impaired so don’t tend to do things like this over the phone. I’m also not in a position to go into a store (mobility issues and the nearest store is 10+ miles away) with no parking nearby.
I usually use live chat but can’t find it anywhere. It’s not an option in my account or on the contact us page and I’ve been trying for 3 weeks now to get a resolution. To the point where at the moment I would get PAC codes for all three phones and go somewhere with accessible service.
Can someone advise me/give me a link to the fabled live chat? Thanks in advance!

[MI5 · Accepted solution]

@Ceejay2 

O2 don't price match as a general rule.

Everyone gets the same price as advertised.

If you want your PAC, you can get it by text Guide: How to get your PAC [June 2021 Update] 

Live chat will pop up here when available http://www.o2.co.uk/contactus or here https://www.o2.co.uk/shop

[Marjo]

Hi @Ceejay2 hope you're having a good week! Lots of useful information and advice above so hopefully you got your upgrades sorted after you last posted. Let us know anytime if you have any additional questions the community could help you with.

[Ceejay2]

Hi thank you both for your kind help. It did get resolved after a good deal of help from the very kind Ben at o2. Thanks again