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Live chat

SamTabS6
Level 1: Joiner
  • 3 Posts
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Where has live chat gone? I can't get through to anyone on the phone and there isn't any option for a live chat anymore and I need to discuss my account.
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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@SamTabS6 

Live chat is still intermittent but will show here when availble http://www.o2.co.uk/contactus

You can call on these numbers Guide: Coronavirus Community Help and Support 

Around 8.00am is the best time.

If you say you want to upgrade they will answer your call.

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@SamTabS6 

Live chat is still intermittent but will show here when availble http://www.o2.co.uk/contactus

You can call on these numbers Guide: Coronavirus Community Help and Support 

Around 8.00am is the best time.

If you say you want to upgrade they will answer your call.

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
1,462 Views