Solved: Live chat ???

Anonymous · ‎20-11-2016

It keeps saying they are looking for an agent to help but I've been waiting for 2 hours ????

jonsie · ‎20-11-2016

At this stage I would give up and try this link : http://www.o2.co.uk/mobile/chatnow

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎20-11-2016

There have been a few problems lately.
All we can suggest is that you keep trying or ask us if we can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-11-2016

At this stage I would give up and try this link : http://www.o2.co.uk/mobile/chatnow

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-11-2016

I just tried here and got connected immediately https://chat.o2.co.uk/system/templates/chat/capita/chat.html?entryPointId=1017&templateName=capita&l...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-11-2016

Thank you to all

jonsie · ‎20-11-2016

I get the 'sorry we are busy right now. Thanks for waiting '

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎20-11-2016

They all say the same thing. I still can't get connected to any

jonsie · ‎20-11-2016

Correction, as soon as I posted a lady answered....90 seconds.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎20-11-2016

Why can't I get through ? It's nearly been 3 hours now

MI5 · ‎20-11-2016

No idea - just keep trying, but it is working.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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