Live chat not working and all i want is a new sim card

[Anonymous]

I have tried well over 20 times to connect to Live Chat.  Im on a Mac and its really getting on my nerves..

All i want is to order a new sim card for my old iphone 4s.

This is not a good way to keep a pay monthly customer.

[Anonymous · Accepted solution]

Is their a local O2 shop you could visit with photo ID ?

Try another computer and make sure pop up blocking is not turned on and or try another browser.

Or try O2 Customer Services which is 202 for Contract http://www.o2.co.uk/contactus

[gemz4the1]

You could order a sim from the O2 website and when it arrives you can do a sim swap?

https://www.o2.co.uk/freesim/

[jonsie]

Forget live  chat and call in your local store or call customer service. 

[Anonymous]

Do not use live chat for account issues

[jonsie]

Wonder if @Anonymous is reading this. ...

[MI5]

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@gemz4the1 wrote:

You could order a sim from the O2 website and when it arrives you can do a sim swap?

https://www.o2.co.uk/freesim/

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Gemz, this would be a PAYG sim though and the OP is on contract so would give problems with settings.

[Anonymous]

I had no idea that i could do this. Thanx for your reply.

[MI5]

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@Anonymous wrote:
I had no idea that i could do this. Thanx for your reply.

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It won't work.

You are on contract and they are PAYG sim cards.

[MI5]

@Anonymous if you read this, please don't order a sim off that link as your texts and data will not work.

You need to go in store or contact CS http://www.o2.co.uk/contactus and ask for a replacement pay monthly sim card.