Live chat not available today?

[Anonymous]

I have been trying on and off all day to talk on live chat and it keeps saying it's checking to see if anyone is available.

I've just topped up my pay and go & my 2981 messaging units have disappeared and I only have 500 units to use within 8 days of topping up?? I want to know why I haven't been given one month to use my messaging units and Internet.

[Cleoriff]

Hi @Anonymous Always best to ring CS in these circumstances. http://www.o2.co.uk/contactus

They are best dealing with most account based issues. They will explain in detail...

[Anonymous]

It will cost me to phone them...win win situation for them 😞

[Cleoriff]

Try this then.... usually works http://www.o2.co.uk/mobile/chatnow

[Anonymous]

Thanks...that also says 'checking to see if there's an available agent'

[MI5]

Try again later. There looks like a fault at the moment.

[Beenherebefore]

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@MI5 wrote:
There looks like a fault at the moment.

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[Toby]

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@Anonymous wrote:
Thanks...that also says 'checking to see if there's an available agent'

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Hi @Anonymous, please keep trying and you'll hopefully get through soon on Live Chat. Welcome to the community!

[jonsie]

It's working for me at the moment.

[Bambino]

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@Anonymous wrote:

It will cost me to phone them...win win situation for them 😞

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@Anonymous A call to customer service is 25p, or if you are a Pay & Go Go Go customer it's free.