Live chat down?

[p-c-r]

 Has the live chat been down today?

I've been trying to talk to someone for 6 hours now and its been constantly showing "give us a moment, we are checking if there is agent available".

[MI5 · Accepted solution]

Usually trying a different browser or clearing your cache and cookies will help, but alternatively you can call or try the chat function off the complaints link.
https://www.o2.co.uk/contactus

https://www.o2.co.uk/how-to-complain

[Bambino]

@p-c-r If your query isn't account related, there may be someone here in the community who can help you.

[p-c-r]

Unfortunately, it's account related

[Bambino]

Sorry we can't help, @p-c-r, but we also usually suggest calling customer service for account related queries, rather than use Live Chat. Not a great time of day to do that, so if you can, call between 8-8.30 am to avoid a long wait on hold.

[Anonymous]

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@p-c-r wrote:

Unfortunately, it's account related

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Call customer service then. Don’t use live chat 

[EmilieT]

Hi @p-c-r and welcome to the forum Did you get through to Customer Service, through live chat or phone, since you last posted?