cancel
Showing results for 
Search instead for 
Did you mean: 

Live chat down?

p-c-r
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

 Has the live chat been down today?

 

I've been trying to talk to someone for 6 hours now and its been constantly showing "give us a moment, we are checking if there is agent available".

 

 

Message 1 of 7
1,753 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Usually trying a different browser or clearing your cache and cookies will help, but alternatively you can call or try the chat function off the complaints link.
https://www.o2.co.uk/contactus

https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 7
1,748 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Usually trying a different browser or clearing your cache and cookies will help, but alternatively you can call or try the chat function off the complaints link.
https://www.o2.co.uk/contactus

https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
1,749 Views

Bambino
Level 84: Resplendent
  • 22937 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@p-c-r If your query isn't account related, there may be someone here in the community who can help you.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 7
1,745 Views

p-c-r
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Unfortunately, it's account related

Message 4 of 7
1,743 Views

Bambino
Level 84: Resplendent
  • 22937 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Sorry we can't help, @p-c-r, but we also usually suggest calling customer service for account related queries, rather than use Live Chat. Not a great time of day to do that, so if you can, call between 8-8.30 am to avoid a long wait on hold.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 7
1,734 Views

Anonymous
Not applicable

@p-c-r wrote:

Unfortunately, it's account related


Call customer service then. Don’t use live chat 

Message 6 of 7
1,733 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @p-c-r and welcome to the forum slight_smile Did you get through to Customer Service, through live chat or phone, since you last posted? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
1,617 Views