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Live Chat

BeckiLouise2020
Level 1: Joiner
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Does anybody know why the Live Chat isnt working?

I have a query about my bill/tarriff and when I call 02, the automated response say they arent available to talk unless you are leaving 02 or wanting to upgrade. 

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Cleoriff
Level 94: Supreme
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@BeckiLouise2020 

Live chat is very intermittent due to the current situation. They often pop up in the shop.

However, if this is an account query you need to contact O2 and speak to someone.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Press any option (even upgrade or fraud). It doesn't matter as long as you get through to speak to someone, they will answer your query.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 127695 Posts
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Registered:

@BeckiLouise2020 

Live chat is very intermittent due to the current situation. They often pop up in the shop.

However, if this is an account query you need to contact O2 and speak to someone.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Press any option (even upgrade or fraud). It doesn't matter as long as you get through to speak to someone, they will answer your query.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
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O2Sarah
O2 Support
O2 Support
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BeckiLouise2020
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Hi There,

 

Thank you very much for your help with this - appreciate it smiling

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Cleoriff
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No problem @BeckiLouise2020 

Welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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