on 21-11-2016 19:44
on 21-11-2016 19:44
I have mislai my phone but as it was old I upgraded and picked up a new handset today. I wanted to use the new handset but I don't want to lose the info on my original phone (which I believe will turn up soon) - i have been trying to get advice online but can't - it says phone but my mobile was my sole access. I am stuck now
Solved! Go to Solution.
on 21-11-2016 22:24
nobody seems to answer just a picture saying they are looking for an available agent
on 21-11-2016 22:26
problem is they tell you to phone and I haven't got a phone - my mobile is the only phone I have
on 21-11-2016 22:28
to keep the old numbr and upgrade to a new 4g sim you have to get a text sent to your old sim - with a 4 digit number.
on 21-11-2016 22:28
on 21-11-2016 22:28
on 21-11-2016 22:31
yep but that I got sent to my Dongle - because it gave me a choice for the upgrade but doesn't appear to for sim swap
on 21-11-2016 22:31
on 21-11-2016 22:31
@Anonymous wrote:to keep the old numbr and upgrade to a new 4g sim you have to get a text sent to your old sim - with a 4 digit number.
Your identity can be verified in other ways to do a sim swap if you speak to live chat - it's just security measures to ensure someone isn't trying to clone your number.