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[Anonymous]

I have mislai my phone but as it was old I upgraded and picked up a new handset today.   I wanted to use the new handset but I don't want to lose the info on my original phone (which I believe will turn up soon)  - i have been trying to get advice online but can't - it says phone but my mobile was my sole access.   I am stuck now

[MI5]

As long as you know the security word, yes.

[Bambino]

The security word and some other form of ID, yes?

[MI5]

If you were in the shop upgrading you would need to have id to complete the upgrade.

[Anonymous]

What ID would that be as when I upgraded this afternoon all i needed was the correct phone number & password, no passport or anything like that

[MI5]

But you were sent a text to your phone with a PIN weren't you?

[Anonymous]

Yes i thought you meant a passport or something 

[MI5]

If you didn't have your phone to receive the text, you would have needed passport, driving license etc.

[Anonymous]

Ah i see because whenever i upgrade i use the old phone to pay off the device plan at the same time 

[MI5]

That's the easiest way, but on this thread, the op has mislaid his phone, so couldn't do that, therefore, would have needed id to upgrade and so the sim swap was secure due to this, which I believe is what Bambino was questioning?

[Anonymous]

Ah makes sense now thank you. Learn something new everyday especially if like me your used to the same thing each time you upgrade