Live Chat

[Anonymous]

I have mislai my phone but as it was old I upgraded and picked up a new handset today.   I wanted to use the new handset but I don't want to lose the info on my original phone (which I believe will turn up soon)  - i have been trying to get advice online but can't - it says phone but my mobile was my sole access.   I am stuck now

[MI5 · Accepted solution]

Live chat is on this link http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous mislaid or lost? Either way you are taking a risk if you cant get hold of it now

You should report it really

http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

[Anonymous]

Do you know where the old phone was mislaid to? Just thinking that if it is lost then the sim may need blocking to stop anyone from using it

[MI5]

If the upgrade included a new sim the old one will be dead now anyway.
It's only the phone that will need blocking but no point if you are confident that it will turn up.

[Anonymous]

Now why didn't I think of that especially as I got a new sim when upgrading today & the old sim in my phone deactivated 

[Bambino]

Sorry @MI5 and @Anonymous, but how does that happen? Don't you have to do a sim swap? 

[MI5]

No, the shop will do it if you ask them to.

[Bambino]

Even without having the details from the old sim? I'm presuming that as the OP has mislaid their phone, the old sim was still in it.

[Anonymous]

Shop will do it there & then for you