Live Chat not working?

[Anonymous]

Trying to use 'Live Chat' to discuss my contract renewal but as soon as I start a session it displays 'chat not initialiased' followed by a pause and then 'chat ended'.

Is there currently an issue with the system?

[jonsie]

It's working ok for me. Try a different browser or clearing cache and cookies.

You could also try the chat link here : http://www.o2.co.uk/how-to-complain/complain#

Personally I would upgrade over the phone or instore....

[Anonymous]

I wouldn't use Live Chat anyway!!

Call customer services and ask to be put through to retentions so you can haggle a better deal!!

[MI5]

+1 for doing your upgrade in store.

[Anonymous]

nope not working for me either... just says "hold on while we see if any of our team is free" and has been like that for over an hour!

I would ring but I can't as I don't have the phone I was meant to have yesterday and it don't look like it will be with me today either!

[MI5]

You can call from a landline.
Number on this link http://www.o2.co.uk/contactus

[jonsie]

Live chat probably cant help you anyway....

[Anonymous]

Is there anyone else reporting this issue? please @Anonymous and @Anonymous let me know if you are still experiencing this.

I think it was probably down for maintenance but should be working fine now.