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Live Chat not working?

Anonymous
Not applicable

on ‎10-03-2015 11:33

on ‎10-03-2015 11:33

Trying to use 'Live Chat' to discuss my contract renewal but as soon as I start a session it displays 'chat not initialiased' followed by a pause and then 'chat ended'.

 

 

Is there currently an issue with the system?

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jonsie
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on ‎10-03-2015 11:36

on ‎10-03-2015 11:36

It's working ok for me. Try a different browser or clearing cache and cookies.

You could also try the chat link here : http://www.o2.co.uk/how-to-complain/complain#

Personally I would upgrade over the phone or instore....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎10-03-2015 11:39

on ‎10-03-2015 11:39

I wouldn't use Live Chat anyway!!

 

Call customer services and ask to be put through to retentions so you can haggle a better deal!!

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MI5
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on ‎10-03-2015 11:42

on ‎10-03-2015 11:42

+1 for doing your upgrade in store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎10-03-2015 14:44

on ‎10-03-2015 14:44

nope not working for me either... just says "hold on while we see if any of our team is free" and has been like that for over an hour!

 

I would ring but I can't as I don't have the phone I was meant to have yesterday and it don't look like it will be with me today either!

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MI5
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on ‎10-03-2015 14:55

on ‎10-03-2015 14:55

You can call from a landline.
Number on this link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-03-2015 16:01

on ‎10-03-2015 16:01

Live chat probably cant help you anyway....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

‎11-03-2015 11:24 - edited ‎11-03-2015 11:25

‎11-03-2015 11:24 - edited ‎11-03-2015 11:25

Is there anyone else reporting this issue? please @Anonymous and @Anonymous let me know if you are still experiencing this.

I think it was probably down for maintenance but should be working fine now.

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