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Anonymous
Posts: 0

Link to bill download not working on myO2

Anyone else having problems getting a pdf? All I get is:

Error
DASH_ERR04: The account number in the target address is invalid.
 
from the View and print older bills link. 
 
Takes 14 days to get a copy via cust svcs, get it fixed guys!!
Posts: 86,982
Topics: 529
Solutions: 10,962
Registered: ‎04-04-2012

Re: Link to bill download not working on myO2

Try a different browser.
Edge does not work at all so try IE, Chrome or FF.
If you are already on one of the known good browsers try clearing your cache and cookies and if all else fails, contact CS and ask them to reset your MyO2
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 86,982
Topics: 529
Solutions: 10,962
Registered: ‎04-04-2012

Re: Link to bill download not working on myO2

I should also add @Anonymous that this is a customer based forum, so we can't actually "fix" anything, but I can tag @Toby to feedback any issues to the web team.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,205
Registered: ‎31-03-2010

Re: Link to bill download not working on myO2

Doesn't seem like much of anything is working well with O2 at the moment. @MI5 I will also tag @Toby as your tag didn't seem to work.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: Link to bill download not working on myO2

Thanks, on Chrome but will try on a different browser now. Reported to cust svcs but no confidence that the operative was going to actually do anything to report the issue! I know this is a forum, but hoping someone in charge may pick up the thread...... I'll keep desperanding for the time being...

Posts: 68,737
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: Link to bill download not working on myO2

Just checked and tried on Firefox and I can download my last bill. If changing browser doesn't help then you need to contact 202.

Posts: 86,982
Topics: 529
Solutions: 10,962
Registered: ‎04-04-2012

Re: Link to bill download not working on myO2

Thanks @Bambino

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 11,569
Registered: ‎13-08-2012

Re: Link to bill download not working on myO2

Hi @Anonymous, welcome to the community?

I'll make sure to report this to the web team today. Was it just on Chrome that it didn't not work for you?

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Anonymous
Posts: 0

Re: Link to bill download not working on myO2

We are having the same problem with Edge but not IE.

There was also a link to Acrobat on the page for some reason. The site knows we are using Edge and hence should know not to display the advert for a bit of obsolete bloatware.

Posts: 86,982
Topics: 529
Solutions: 10,962
Registered: ‎04-04-2012

Re: Link to bill download not working on myO2

It's never been compatible with edge at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)