How did you order the tablet?
As a new contract or an upgrade?
If an upgrade, then you should be able to use your old sim (assuming it was another tablet).
If you upgraded your phone then you need to call customer services to sort it out.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
