Leaving o2

[blissgirl]

Hi I'm new here and I was wondering if you can help me my contract with o2 ends at the end of next month & I'm thinking of leaving o2 (but what I want to know is are there any hidden fees for if i decide to cancel early?)

[MI5]

It's very intuitive once you get used to it - I don't know why all phablets and tablets don't come with a pen input tool - so much easier and convenient

[blissgirl]

got my number ported over but funny thing is all my contact i had on old phone arent showing is this normal?

[Cleoriff]

Were your contacts backed up on the phone via Gmail or similar? If you have had a new sim and your existing contacts were only saved to old sim you will have lost them.....?

Not sure if @jonsie or @MI5  can help you recover them? I know you now have a Note 4. Both members I have called have this phone

[MI5]

Remind me what phone you had before and where you had the numbers stored.
A number port won't transfer contacts from a sim card so they need to be on a cloud, ie Google or iCloud and them import them.

[blissgirl]

I had a samsung galaxy s3 mini and all the contacts were stored on the sim card

[MI5]

Had or still have it?
You will also need your old sim card too.

[blissgirl]

still have phone & sim card

[Cleoriff]

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@MI5 wrote:
Had or still have it?
You will also need your old sim card too.

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As I thought...:smileysad:

[MI5]

OK, good.
So you need to have old sim in the old phone and the old phone still needs to be logged into Google with your Google account.
Go into the contacts app and copy all sim contacts to Phone (Chose the import from sim card option).
Then go to main phone settings >Accounts and tap on your Google account. On the next page choose to sync contacts and it will back them all up to your account and you will see them all here https://mail.google.com/mail/u/0/?tab=wm#contacts
Once they are on Google they will auto sync to the new phone when you sign into your Google account.

[blissgirl]

thanks for that @MI15 much appreciated just thought they would be on new phone once number was ported over