on 03-07-2020 12:35
Afternoon,
I've been trying to contact someone at O2 now to cancel my cotnract, i've tried using the 202 number but it eventually goes to a dead end and askes me to email them.
While contacting them it does say that lines are open between 10:00 am and 6:00pm for new comers, upgrades and canceling contracts.
the fact you can't even get to speak to someone is absolutely rediculous, how am i meant to contact a contract that is no longer required.
on 03-07-2020 12:36
03-07-2020 12:38 - edited 03-07-2020 12:42
03-07-2020 12:38 - edited 03-07-2020 12:42
on 03-07-2020 12:46
on 03-07-2020 12:46
It says this
I want to cancel my contract and transfer my mobile number to another network
To do this you need a PAC code. The easiest way to get a PAC code is to text PAC to 65075
You will then receive a text message containing your PAC code (or depending on the network a message asking for security information). Your PAC code will consist of 3 letters which identify the network followed by 6 numbers
So if it's asking you to contact O2, they may want security info.
All contact numbers in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 03-07-2020 12:46
on 03-07-2020 12:46
All contact numbers here Guide: Coronavirus Community Help and Support
on 03-07-2020 12:51
on 03-07-2020 12:51
on 03-07-2020 12:53
on 03-07-2020 12:53
03-07-2020 12:55 - edited 03-07-2020 12:56
03-07-2020 12:55 - edited 03-07-2020 12:56
on 03-07-2020 12:57
on 03-07-2020 12:57
we have tried this and it is telling me due to corona virus there is no one to answer and the only contact is via email?
so i can only contact them via email and can't cancel my contract via a phone call.
on 03-07-2020 12:59
on 03-07-2020 12:59