on 03-07-2020 12:35
Afternoon,
I've been trying to contact someone at O2 now to cancel my cotnract, i've tried using the 202 number but it eventually goes to a dead end and askes me to email them.
While contacting them it does say that lines are open between 10:00 am and 6:00pm for new comers, upgrades and canceling contracts.
the fact you can't even get to speak to someone is absolutely rediculous, how am i meant to contact a contract that is no longer required.
on 03-07-2020 13:02
on 03-07-2020 13:02
we understand this but I can't even get into a waiting list or on hold for a call?
am i just supposed to keep re-dialing and going through all of the options?
if so it's absurd,I haev just gone through the 202 number again trying to get incontact with the urgent fraud / lost phone team and yet again nothing but someone telling me to contact fraud team via email form the website.
not looking very good at all.
on 03-07-2020 13:07
on 03-07-2020 13:07
on 03-07-2020 13:11
on 03-07-2020 13:11
i udnerstand that and thank you for your information.
it's just a absolute joke that you can't get into contact with anyone at all to change a contract.
been with them for about 3 years now and definately won't be using o2 again and will let anyone i know who uses o2 the problems that i have encounted.
Kind Regards
on 03-07-2020 13:45
on 03-07-2020 13:45
on 03-07-2020 13:56
on 03-07-2020 13:56
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