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Leaving and final bill

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Sms1
Level 1: Joiner
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on ‎06-01-2022 13:44

on ‎06-01-2022 13:44

Recently left 02 and ported numbers on my accounts. I was surprised to see my o2 app login   be closed. How can I review what my last bill will be? Or how it will be paid? Does this come from an adjusted direct debit? Frankly the app was really unhelpful and call centres likewise so it’s not great being in the dark about remaining charges. Any help appreciated (not hours on hold on a call though please :-)) 😑

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MI5
Level 94: Supreme
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on ‎06-01-2022 13:50

on ‎06-01-2022 13:50

@Sms1 

Assuming your direct debit is still in place, O2 will just take the final bill as normal.

You will be emailed when it has been prepared with the amount that will be taken.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151851 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎06-01-2022 13:50

on ‎06-01-2022 13:50

@Sms1 

Assuming your direct debit is still in place, O2 will just take the final bill as normal.

You will be emailed when it has been prepared with the amount that will be taken.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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