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Leaving O2

Dissatisfied5
Level 1: Joiner
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I've left O2 & have a new contract elsewhere. I've had a email saying I owe a months back payment but I can't contact anyone online to find out how as I have no account now.  There is nothing on the website for this problem & I've been threatened with extra costs & possible problems with my credit score.  How can I pay when I can't contact anyone?!

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Cleoriff
Level 94: Supreme
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@Dissatisfied5 

You need to contact O2. All numbers in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106403 Posts
  • 790 Topics
  • 5485 Solutions
Registered:

@Dissatisfied5 

You need to contact O2. All numbers in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
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Registered:

@Dissatisfied5 

Apparently you should still be able to login online https://mymobile.o2.co.uk/

App access is disconnected immediately though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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