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Leaving O2 - it's easier to find the Holy Grail

Craig14
Level 1: Joiner
  • 1 Posts
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Registered:

Dear god how impossible it is to actually leave O2?   This is an Ipad with a SIM so ringing 202 or whatever isn't an option - ok messing around online shows despite having a Leaving Us page, it doesn't actually let you leave you have to ring which I cannot from the ipad.  So I find the right number from my mobile - on another network - and that answer system is ******e and doesn't understand plain english.  Eventually it tells me that their office is shut - this is 9.03 because I've been messing around on the website trying to do this for 45 minutes everything has closed.

 

so the answer line then tells me that live chat is on the website until 11pm.

 

no it bloody isnt.

 

Aura is useless, keeps pointing me at the contactus page, which does not have livechat on.

 

Dear god I just want to terminate the damn contract.

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madasaf1sh
Level 66: Unequalled
  • 5422 Posts
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  • 1710 Solutions
Registered:

@Craig14 

 

You need to call 0344 809 0202 and speak to someone there are full instructions in this guide Guide: Cancelling Your Contract 


Best time to ring is 8am 


Social Media can't deal with Account Terminations

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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TallTrees
Level 45: Knowing
  • 8637 Posts
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Registered:

Hi @Craig14 

Will this help?

If it suits you contact o2 customer services on social media here 

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

they should be able to help you with this.
Best wishes TallTrees



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 66: Unequalled
  • 5422 Posts
  • 32 Topics
  • 1710 Solutions
Registered:

@Craig14 

 

You need to call 0344 809 0202 and speak to someone there are full instructions in this guide Guide: Cancelling Your Contract 


Best time to ring is 8am 


Social Media can't deal with Account Terminations

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 3
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