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Leaving 02

not-happy
Level 1: Joiner
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As expected I am trying to leave 02 and stuck in a web page loop of click for help and click here blah blah and no link on my account to leave 02. Need some assistance please as I no lnoger own the phone. Where do I go to close/leave/cancel/end/terminate my account please?

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Bambino
Level 86: Prestigious
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@not-happyIf you no longer have the phone I presume you also no longer have the sim card. If that's correct you'll need to call customer service. All the numbers available are in the link below. From other posts it appears that 0800 587 4005 is the best number to use try to get through. Try calling at 8 am.
Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
  • 24641 Posts
  • 1084 Topics
  • 3854 Solutions
Registered:

@not-happyIf you no longer have the phone I presume you also no longer have the sim card. If that's correct you'll need to call customer service. All the numbers available are in the link below. From other posts it appears that 0800 587 4005 is the best number to use try to get through. Try calling at 8 am.
Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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