Solved: Launching a complaint

Fred_ · ‎15-03-2021

Where is a link to launch a complaint against O2 customer service?

Your website keeps sending me around in circles making sure there is no link to complain.

I assume you hope customers will just give up??

This will also be a valid complaint for ofcom to look into.

madasaf1sh · ‎15-03-2021

@Fred_

OFCOM don't deal with Consumer complaints you will need to register it with either CISAS or the Ombudsman Service once you have exhausted the o2 complaints process with o2 which @MI5 as pointed you to.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

MI5 · ‎15-03-2021

@Fred_

OFCOM won't be interested unless you have exhausted to O2 complaints code.

https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎15-03-2021

@Fred_

OFCOM don't deal with Consumer complaints you will need to register it with either CISAS or the Ombudsman Service once you have exhausted the o2 complaints process with o2 which @MI5 as pointed you to.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

O2

Launching a complaint

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears

inflation