Solved: Late payment

Abi10 · ‎07-12-2021

Hi i cant call as i have anxiety with talking on the phone

Ive been cut off as i couldnt afford to pay my bill is there anyway i can set up a payment plan

Thank you

gmarkj · ‎07-12-2021

Hi @Abi10

This is a community of o2 customers, so no one from o2 will act on your message.

You can try messaging o2 using social media - they may be able to help.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎07-12-2021

Hi @Abi10

This is a community of o2 customers, so no one from o2 will act on your message.

You can try messaging o2 using social media - they may be able to help.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

madasaf1sh · ‎07-12-2021

@Abi10

You need to speak to Payment Management on 0800 902 0217 from another phone or using skype as they are the only ones who can approve a payment plan.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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