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Late payment

Abi10
Level 1: Joiner
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Hi i cant call as i have anxiety with talking on the phone

Ive been cut off as i couldnt afford to pay my bill is there anyway i can set up a payment plan

Thank you

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gmarkj
Level 57: Major
  • 8262 Posts
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Hi @Abi10 

This is a community of o2 customers, so no one from o2 will act on your message.

You can try messaging o2 using social media - they may be able to help.

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 57: Major
  • 8262 Posts
  • 89 Topics
  • 586 Solutions
Registered:

Hi @Abi10 

This is a community of o2 customers, so no one from o2 will act on your message.

You can try messaging o2 using social media - they may be able to help.

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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madasaf1sh
Level 61: Brainiac
  • 4384 Posts
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Registered:

@Abi10 

 

You need to speak to Payment Management on 0800 902 0217 from another phone or using skype as they are the only ones who can approve a payment plan. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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