cancel
Showing results for 
Search instead for 
Did you mean: 

Late payment

Abi10
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi i cant call as i have anxiety with talking on the phone

Ive been cut off as i couldnt afford to pay my bill is there anyway i can set up a payment plan

Thank you

Message 1 of 3
209 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Hi @Abi10 

This is a community of o2 customers, so no one from o2 will act on your message.

You can try messaging o2 using social media - they may be able to help.

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 3
206 Views
2 REPLIES 2

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Hi @Abi10 

This is a community of o2 customers, so no one from o2 will act on your message.

You can try messaging o2 using social media - they may be able to help.

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
207 Views

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Abi10 

 

You need to speak to Payment Management on 0800 902 0217 from another phone or using skype as they are the only ones who can approve a payment plan. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 3
201 Views