Late payment

[ruthfiona]

My bill is late and I don’t get paid till friday

[MI5]

@ruthfiona 

Call payment management to let them know.

Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[ruthfiona]

I can’t get through to them, it just keeps cutting me off

[Bambino]

@ruthfiona You just have to keep trying. We are all customers here, and that's the only thing we can suggest.

[O2William]

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@ruthfiona wrote:
I can’t get through to them, it just keeps cutting me off

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hi,

when you mention "it cuts me off" does it ring and advise to have your o2 details and number in hand? if not I would suggest to try from a landline or visit us in store (if its possible and safe for you) 

just as a reminder the numbers you may call for this situation are

0800 902 0217 for payment management team

202 from your mobile (for regular customer service)

0344 809 0202 from a landline (for regular customer service)

thanks 

will