Late payment-will I be cut off

[Missjojoh]

My bill payment was due in the 28th march and due to the current covid-19 situation I am unable to pay until the 9th april. I've tried to ring but I know lines are extremely busy at the min, Am I going to be cut off before I can pay on the 9th?

My next bill is generated on April the 14th

[Cleoriff · Accepted solution]

Hi @Missjojoh 

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

[Bambino]

@Missjojoh As per @Cleoriff's advice, best time to try to get through is 8 am to hopefully avoid a long wait in the queue on hold.

[jonsie]

Your phone will be restricted so you definitey need to call them in the morning. The system will disconnect you automatically so ask customer service if they can reconnect for you.

[Missjojoh]

Thank you all, I'll try tomo

[jonsie]

Fingers crossed for you.

[Missjojoh]

I cant even get past the automated system today been trying since 8am

[djbsuffolk]

Hope you get this sorted - maybe O2 could look at introducing a 14 day grace period across the board - it would help people just make it to payday, and also ease the level of calls they receive.

[Missjojoh]

I've had a similar problem before and I'm sure the person I spoke to said the system doesn't usually cut people off until their next bill rolls out so in theory I have until the 14th april BUT i cant be sure that's exactly what was said and obviously i dont want to just leave it in case that's not right information

Yes, I agree as I've seen a lot of people asking the same question, it would be a good idea

[Missjojoh]

I tried making a payment (knowing it wouldn't go through) to see if that would put me in a call queue but the automated system just cuts off 😞