cancel
Showing results for 
Search instead for 
Did you mean: 

Late payment of my bill

frances11_1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can my phone please be put back on and I will pay the bill in full on the 16th of February. 

Message 1 of 7
490 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122381 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @frances11_1 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Or via social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 7
483 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 122381 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @frances11_1 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Or via social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
484 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@frances11_1 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

You can download and use Skype to call if you have no other phone:

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 7
482 Views

frances11_1
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I can not download Skype and I don’t understand why I can not call that number. Shouldn’t that number not be barred? 

Message 4 of 7
478 Views

Cleoriff
  • 122381 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@frances11_1 

If your phone has been barred for late payment, your best bet is to contact O2 via social media. Or even live chat (which can be found if you browse the shop). Nothing will happen over the weekend though.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 7
475 Views

Skippership666
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have paid £130 off my bill and my mobile is still switched off can someone please call me as I need to discuss this with a real human being? Many thanks 

Message 6 of 7
466 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Skippership666 This is a customer community. No one will call you. It can take 48 hours or more for funds to clear O2's accounts and nothing will happen on the weekend. Ways to contact the Payment Management Team or O2 via social media are in the posts above.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 7
464 Views