Late bill payment

[Hugotomas]

Hi I am late on payment for my bill and want to pay my outstanding amount at the end of the month, is this possible

[O2EmmaLouise]

Hi @Hugotomas,

That's possible, to arrange this you'll need to speak to our customer services team over the phone.

Please call us on 03448090202 from another phone if your current phone is barred.

[Hugotomas]

I don't have another phone to ring on, is it possible to do over live chat? 

[Hugotomas]

Hi

[Hugotomas]

I’ve been told to contract to stop my device being disconnected but can’t ring up so I’m trying to do so on here

[jonsie · Accepted solution]

Sorry but you have to call the payment management team

Use Skpe

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call