Late Payment

[Aimee123]

Hello,

I have recently missed a payment due to being away on holiday. I have now payed the outstanding amount. Since then I have noticed my phone does not receive messages or calls and I am not able to use 4G or wifi unless connected. 

Would you be able to shed some light on these issues that have occurred. I was advised online that everything would resume the same day I had payed what was owed. 

Thanks, Aimee. 

[pgn · Accepted solution]

It can take up to 48 hours to reconnect service if you are cut off for late payment, @Aimee123 .

You should contact payment management. If you have a bank account, why not set up a direct debit - it is one less bill to have to worry about, or forget, every month, especially if you are on hols.
Details here Guide: Coronavirus Community Help and Support .
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Best time to call is around 8.15am

Good luck!