Late Payment

[Ashburn45]

Hello,

I have had a late payment text but tryong to get through to someone at the moment is like pulling teeth. Only lines that are open are upgrades and thinking of leaving (shocking).

I have gone on to the chat but all it says is " we are very busy or you come through on our down time" im going to be charged and my service will be restricted and since im working from home i cant have that. how can i speak to someone?

[Cleoriff]

Hi @Ashburn45 

Loads of numbers in this link to try. Ring any or all. Press any option. Whether it's relevant to you or not.

Guide: Coronavirus Community Help and Support 

[O2Lorna]

Hi

You need to keep trying the best time to get through is 8am

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

[Ashburn45]

is the chat working?

[Cleoriff]

@Ashburn45 

No it's offline and will be for some time.

[O2Lorna]

No the chat is offline at the moment you need to call them.