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Level 1: Joiner
Posts: 17
Registered: ‎15-11-2012
Accepted Solution

Last payment of my contract

Hello

 

I have been told that I can upgrade my phone now but the payment for the final month of my contract has still not been paid out of my bank account. I am unsure whether to press on and upgrade today or wait till the final payment has been paid until I upgrade my current phone.

 

Thanks

 

 

Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Last payment of my contract

How far away is your billing date?
If you still owe you will have to pay when you upgrade, but it will mean the device is paid off so the payment won't be taken with your normal bill.
You'll pay the same, either way you do it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 17
Registered: ‎15-11-2012

Re: Last payment of my contract

My billing date is today but the device plan is already paid according to my O2 account. I have been checking my bank account a few times today but the direct debit payment still hasn't gone out of my bank account. I am not sure if it is because of the bank holidays for Christmas Day, Boxing Day and yesterday also being a bank holiday.

Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Last payment of my contract

Yes, probably delayed due to the holidays, but if your MyO2 says device plan is paid, you can go ahead and upgrade.
You bank account will likely update overnight.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,750
Registered: ‎23-07-2014

Re: Last payment of my contract

Thank you @MI5 for the information and help! And @Andy_31 I hope all goes well with your upgrade! Please let us know if you have any further questions. Smiley Happy

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