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Lack of support

Mo_mentum
Level 1: Joiner
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on ‎25-08-2023 12:35

on ‎25-08-2023 12:35

My order has gone missing and I can't speak to anyone...

 

The chat bot keeps sending me in loops saying it's too busy and the phone lines keep telling me to go to order tracking... which isn't helpful at all.

 

Any advise on how to get some customer support? Or just cancel the contract and go with someone else?!

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MI5
Level 94: Supreme
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on ‎25-08-2023 12:40

on ‎25-08-2023 12:40

@Mo_mentum 


Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mo_mentum
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on ‎25-08-2023 12:53

on ‎25-08-2023 12:53

Turns out all the socials are just sending me to the myo2 login page.

 

I'll have to call them, but I'm on a train with poor signal...

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