on 03-05-2013 15:18
First time I've done this so hopefully I'm on the right board.
Last November a phone (and tariff) was ordered fraudulently on my wife's account (linked to mine). Got in touch with 02 and they resolved the issue and reset the tariff. All good so I thought.
However what they have done is reset the tariff to the start date of the fraudulent order and the fraudulent order remains on my order history.
I have sent communications (by post) asking for the contract date to be reset back to the original one and for the fraudulent order to be removed. I have yet to receive a single acknowledgement to any of the communications let alone have any action taken.
My next step would be to send this "case" data to the CEO however to my mind what I'm asking is fairly trivial and can't understand why I need to take this course of action.
Any advice would be appreciated
Solved! Go to Solution.
on 03-05-2013 15:32
have you used the complaints review service?
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on 03-05-2013 17:30