Lack of 4G in Italy

[Moelder]

On a trip to Milan last week my daughter, who is also an O2 customer, had 4G but I did not. I have a lower data allowance to her so was this the cause of my lack of 4G? We were also on different networks during our stay. 

[darrengf]

Yep I would get another sim.

can you rem what you saw listed out of curiosity. 

[MI5]

Definitely caused by the age of your sim card mate.

[Bambino]

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@Moelder wrote:

Thank you so much. That is most likely my problem as my sim is 4 and a half years old. I will do as you advise. 

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@Moelder I think you answered your own question.

http://www.bbc.com/news/technology-23521211

[Moelder · Accepted solution]

None of the suggestions solved my issue but they did prompt me to ring Customer Services where I discovered that O2 had inadvertently put on my account that I was using an Android phone yet had my phone correctly listed as an iphone. It was this conflicting information which caused my problem.

[MI5]

You were lucky to even get 3G with the wrong data tariff but good that customer service spotted the error.