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LOYALTY not being replied or applied

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w1ls0n360
Level 1: Joiner
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on ‎19-04-2023 10:05

on ‎19-04-2023 10:05

Hi,

 

I've been an O2 customer for 10+ years and currently have 3 different contracts in the same house with O2.

 

The last couple of years I've had loyalty added to my account but since renewing my contract in January it hasn't been applied.

 

I've text 21500 endless times and get the we'll be in touch within 3 days reply... but never do.

 

The O2 support chat in the app never connects to anyone and I haven't even had a reply on my Resolver case.

 

Can anyone at O2 actually reply and help please?

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MI5
Level 94: Supreme
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Registered:

on ‎19-04-2023 10:57

on ‎19-04-2023 10:57

@w1ls0n360 

Too late now as it has to be applied within 28 days.

Guide: O2 Open & Friends and Family discounts - How to sign up 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152092 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎19-04-2023 10:57

on ‎19-04-2023 10:57

@w1ls0n360 

Too late now as it has to be applied within 28 days.

Guide: O2 Open & Friends and Family discounts - How to sign up 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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