LOYALTY not being replied or applied

[w1ls0n360]

Hi,

I've been an O2 customer for 10+ years and currently have 3 different contracts in the same house with O2.

The last couple of years I've had loyalty added to my account but since renewing my contract in January it hasn't been applied.

I've text 21500 endless times and get the we'll be in touch within 3 days reply... but never do.

The O2 support chat in the app never connects to anyone and I haven't even had a reply on my Resolver case.

Can anyone at O2 actually reply and help please?

[MI5 · Accepted solution]

@w1ls0n360 

Too late now as it has to be applied within 28 days.

Guide: O2 Open & Friends and Family discounts - How to sign up 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks