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LOST SIM

199312
Level 1: Joiner
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Hi I've lost my sim card, Can I get new one  ?

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Anonymous
Not applicable

@199312 You need to call customer service ASAP to get the old sim blocked & a new one sent to you. Once the new sim has arrived you need to call customer service again to get the block lifted

 

https://www.o2.co.uk/contactus

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Anonymous
Not applicable

@199312 You need to call customer service ASAP to get the old sim blocked & a new one sent to you. Once the new sim has arrived you need to call customer service again to get the block lifted

 

https://www.o2.co.uk/contactus

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Bambino
Level 84: Resplendent
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@199312 If you have an O2 store nearby you could ask them to call customer service and issue you with a new SIM. Should you choose to do that, make sure to bring along identification.

I DO NOT WORK FOR O2



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Cleoriff
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EmilieT
Former Staff
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Sorry to hear that you lost your sim, @199312 confused

 

I hope the advice above helps you understand better what to do next, but please let us know if you've got any other questions and welcome to the Community! 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


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