LOST PHONE - NO HELPLINE

[GEORGEKC]

with all the helplines currently down (understandably), how can i report a lost phone?? any ideas??  i have no way of getting a replacement until i speak to o2. i have even tried to order an upgrade, but it is asking for a verification code sent to.... my current number. PLEASE HELP

[gmarkj]

There should be an option to report lost or stolen devices on the normal number.
Not sure which one it is though.
More help on the guide below:
https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

[jonsie]

You need to get  the account blocked and the best way is customer service

Guide: Lost or Stolen O2 Device? - How to Report it 

[Bambino]

@GEORGEKC  If you can't get through on the normal numbers try 0800 032 1402. The option for lost/stolen phones is avaiable 24/7. You just have to be patient and wait until you're offered the option when you phone.

[GEORGEKC]

thanks guys, but NONE of the numbers work. i finally got through to someone handling business customers, who then sent to me a recorded message saying try myo2! iv blocked the phone via icloud but cant speak to anyone at o2

[GEORGEKC]

to reiterate, o2 have closed ALL shops and callcentres, which i understand - but why not have people working on livechat or even email? i lost my phone TWO DAYS ago and even though the website says they have lines open for emergencies they clearly do not. iv also sent messages on twitter, facebook. NOTHING!!!!