on 30-03-2020 16:01
with all the helplines currently down (understandably), how can i report a lost phone?? any ideas?? i have no way of getting a replacement until i speak to o2. i have even tried to order an upgrade, but it is asking for a verification code sent to.... my current number. PLEASE HELP
on 30-03-2020 16:03
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 30-03-2020 16:03
You need to get the account blocked and the best way is customer service
Guide: Lost or Stolen O2 Device? - How to Report it
on 30-03-2020 16:17
on 30-03-2020 16:17
on 30-03-2020 16:27
on 30-03-2020 16:27
on 30-03-2020 16:52
on 30-03-2020 16:52
to reiterate, o2 have closed ALL shops and callcentres, which i understand - but why not have people working on livechat or even email? i lost my phone TWO DAYS ago and even though the website says they have lines open for emergencies they clearly do not. iv also sent messages on twitter, facebook. NOTHING!!!!