Solved: LG Stylus 2

Carrie57 · ‎12-04-2018

Just received my new LG Stylus 2....all set up ..sim in, but showing no signal. I have checked everything, but still no signal. New sim card set up on Monday so plenty of time for activation. Any ideas what I can check. I am def techno challenged.

MI5 · ‎12-04-2018

You'll need to activate your new sim https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim or use your old sim if it fits the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-04-2018

You'll need to activate your new sim https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim or use your old sim if it fits the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎12-04-2018

Contact customer services to check if all is OK on your account too http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-04-2018

How exactly have you set up your sim? It would have been a blank sim you received. Have you done the sim swap if your original sim doesn't fit the new phone?
http://swapmysim.o2.co.uk

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Carrie57 · ‎12-04-2018

Thanks for all your answers. Turns out I was given a blank sim although it was activated in store. All sorted.

MI5 · ‎12-04-2018

Glad you're sorted now

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-04-2018

Good news @Carrie57 😃

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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