LG Stylus 2

[Carrie57]

Just received my  new LG Stylus 2....all set up ..sim in, but showing no signal.   I have checked everything, but still no signal.  New sim card set up on Monday so plenty of time for activation.  Any ideas what I can check.  I am def techno challenged.

[MI5 · Accepted solution]

You'll need to activate your new sim https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim or use your old sim if it fits the new phone.

[MI5]

Contact customer services to check if all is OK on your account too http://www.o2.co.uk/contactus

[jonsie]

How exactly have you set up your sim? It would have been a blank sim you received. Have you done the sim swap if your original sim doesn't fit the new phone?
http://swapmysim.o2.co.uk

[Carrie57]

Thanks for all your answers.  Turns out I was given a blank sim although it was activated in store.  All sorted.  

[MI5]

Glad you're sorted now

[jonsie]

Good news @Carrie57 😃