Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎01-04-2020

Known billing

Hi 

    It appears that O2 are taking money from my in a transaction that is not phone bill. Does anyone know how I can contact them over this charge?

 

Simon

Posts: 93,036
Topics: 751
Registered: ‎14-01-2013

Re: Known billing

Have you fallen for a scam?

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker