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Kept charging after cancellation

Ross1888
Level 1: Joiner
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I phoned o2 in august and cancelled my payments as I don’t use my iPad anymore. 

it’s now November and I’m still being charged.

 

After phoning for the 3rd time to cancel they still have no “notes” saying I’ve ever phoned to cancel so it’s my word against theirs and they have still continued to bill me every month.

 

this is an absolute disgrace they can get away with this just stealing money out my bank when I’ve asked them 3 times to cancel already.

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Cleoriff
Level 94: Supreme
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@Ross1888 

Did you follow this process?  Guide: Cancelling Your Contract 

*The Game Is On*

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Cleoriff
Level 94: Supreme
  • 107619 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@Ross1888 

Did you follow this process?  Guide: Cancelling Your Contract 

*The Game Is On*

Girl in a jacket

View solution in original post

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