Hi
@bowlerb30.
This is a customer community, so we have no access to your account (or anyone else's).
You need to call customer services to ask what is going on - see the link below.
Please be aware that due to teh Corona virus, o2 are under staffed and yet extremely busy so it may take some time to get through to someone.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here