Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 4
Registered: ‎06-09-2018

Re: Keeping same number on a different contract

Right, another phone call (the 4th) after basically being blagged/lied to and the outcome is she doesn't know why it's taking so long to process the request (at least she didn't lie). She's submitted the paperwork again and credited me £20 as some way of an apology, but basically I'm now in limbo and even O2 have no idea of a resolution date.
What a shambles of a company.
Level 1: Joiner
Posts: 4
Registered: ‎06-09-2018

Re: Keeping same number on a different contract

@EmilieT, is this something you can offer advice on?
Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Keeping same number on a different contract

Hi @Sarah2, I can have someone on my end look into this to see if there's anything we can do to speed things up slight smile I'll send you a Private Message now to get some more information first!

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature