Keeping old phone number

[colnevesk]

i have gone on  a monthly contract sim, whilst buying the product i gave my PAC code: its been almost a week now i am still on the new number given to me by O2, how long do they normally take to retain your old number? it says two working days!! also their chat service is S**t, please advise

[MI5 · Accepted solution]

@colnevesk 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[colnevesk]

Thanks mate, just got through, cheers have a lovely day

[MI5]

You're welcome