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Keeping old number

adavid3
Level 1: Joiner
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I recently switched to O2 from 3. I would like to keep my number. I filled in the form (providing my PAC code) to keep my old number. Two days later, nothing happens. 

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O2EmmaLouise
O2 Support
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Hi @adavid3,

 

I'm going to tag @O2Lisa on this for her to have a look into that for you. 

 

Just to check, have you lost signal from your 3 mobile yet?

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Cleoriff
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Hi @adavid3 

General advice here...

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days.

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

 

Keep rebooting your phone.

If nothing has happened by today then call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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adavid3
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I still have signal from my old 3 sim card

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Cleoriff
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@adavid3 wrote:

I still have signal from my old 3 sim card


So no real progress at all then. It may be a split port but @O2Lisa has been tagged so I'll leave it to her to sort. wink

*The Game Is On*

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O2Lisa
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Morning all. Thanks for the tag @Cleoriff@O2EmmaLouise smiling

I'll message you privately @adavid3 and look in to this for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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Morning @O2Lisa  and thanks smiling

*The Game Is On*

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