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Keeping old number

Edavies25
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on ‎22-06-2020 09:06

on ‎22-06-2020 09:06

I've tried twice now by sending my code to keep my old number, but 2 months on it still hasn't been swapped over. Now my old phone has completely died but I need that number to receive consultant calls for my daughter. I can't get through at all by ringing O2. Any help would be appreciated
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MI5
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on ‎22-06-2020 09:12

on ‎22-06-2020 09:12

@Edavies25 

Try all numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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‎22-06-2020 09:14 - edited ‎22-06-2020 09:14

‎22-06-2020 09:14 - edited ‎22-06-2020 09:14

@Edavies25 

If you are having problems then call O2. Multiple numbers in this guide Guide: Coronavirus Community Help and Support 

Best one to try is 0800 587 4005

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

 

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