Keeping old number and cancelling contract from diff provider

[Vickie263]

I have moved to 02 gave them my PAC code at time of ordering and was told they would cancel my other contract and port my old number. How long does this take? It’s been a few days now.

[Bambino]

@Vickie263 Please take a look at this link: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Ports are taking longer than normal at this time. Giving your PAC to O2 should cancel your contract from your previous provider, but you are still responsible for any time remaining on your old contract. Have you received a new sim card from O2? Once your old sim loses service the port process will begin. You then need to keep rebooting your phone with your O2 sim every half hour or so.

If you want to follow up you'll need to call customer service. All numbers are in the link below. Try 0800 587 4005 first.

Guide: Coronavirus Community Help and Support 

[LukasB]

Hey @Vickie263 has this been sorted now or are you still having trouble?

[Vickie263]

All sorted this morning....thanks! 👍🏻