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Level 1: Joiner
Posts: 2
Registered: ‎02-10-2018
Accepted Solution

Keeping number

I have done all asked online but still waiting it’s been two days ??
Level 15: Gaining a Reputation
Posts: 794
Registered: ‎22-04-2017

Re: Keeping number

Best to call o2 in morning between 8.8.30am and ask them what's happened
Level 64: Magistrate
Posts: 12,684
Registered: ‎31-03-2010

Re: Keeping number

@Sean-84 What is it exactly that you're trying to do? Are you porting your number in from another network? Have you looked at this page? https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Here are the contact numbers for customer service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 2
Registered: ‎02-10-2018

Re: Keeping number

Done all that jus want my number back after getting a new sim always been on 02
Posts: 88,640
Topics: 536
Solutions: 11,503
Registered: ‎04-04-2012

Re: Keeping number

You'll need a SIM swap http://swapmysim.o2.co.uk/ or pop into your local store.
If the new SIM is due to losing your old one, call customer services to have the temporary block lifted off your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,520
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Keeping number

Have you received any text messages or emails about this?