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Sean-84
Level 1: Joiner
Sean-84
Posts: 2
Registered: ‎02-10-2018
Accepted Solution

Keeping number

on ‎02-10-2018 02:49

I have done all asked online but still waiting it’s been two days ??
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liggerz87
Level 16: Talkative
liggerz87
Posts: 901
Registered: ‎22-04-2017

Re: Keeping number

on ‎02-10-2018 03:40

Best to call o2 in morning between 8.8.30am and ask them what's happened
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Bambino
Level 64: Magistrate
Bambino
Posts: 13,037
Registered: ‎31-03-2010

Re: Keeping number

on ‎02-10-2018 05:23

@Sean-84 What is it exactly that you're trying to do? Are you porting your number in from another network? Have you looked at this page? https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Here are the contact numbers for customer service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Sean-84
Level 1: Joiner
Sean-84
Posts: 2
Registered: ‎02-10-2018

Re: Keeping number

on ‎02-10-2018 05:56

Done all that jus want my number back after getting a new sim always been on 02
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MI5
Posts: 90,194
Topics: 539
Solutions: 11,782
Registered: ‎04-04-2012

Re: Keeping number

on ‎02-10-2018 06:28

You'll need a SIM swap http://swapmysim.o2.co.uk/ or pop into your local store.
If the new SIM is due to losing your old one, call customer services to have the temporary block lifted off your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 72,823
Topics: 556
Solutions: 3,456
Registered: ‎04-01-2009

Re: Keeping number

on ‎02-10-2018 15:51

Have you received any text messages or emails about this?

I am not lazy, I am on energy saving mode.

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